Contact us
Not sure which band fits your Apple Watch model?
Our product specialists are here to help you find the perfect fit.
Have a quick question?
Please check our FAQ section below first. If you don't find your answer there, feel free to drop us a message or email us, and our team will get back to you within 24 business hours.
Customer Support & Orders: support@aerongear.com
Corporate & B2B Inquiries: hello@aerongear.com
Contact form
Shipping & Orders FAQ
How much is shipping and how long does it take?
We offer free standard worldwide shipping. Delivery within Europe takes 3–7 business days, while international shipping to other regions takes 7–14 business days.
Can I change my size or cancel the order after placing it?
Please contact us within 2 hours of placing your order. If your package has not been handed over to the courier yet, we will gladly update your Apple Watch size or cancel the order.
Can I adjust the length of the metal band myself?
Yes. Every order comes with a complimentary link removal tool and a step-by-step printed guide, allowing you to easily adjust the length at home for a perfect fit.
Materials & Durability FAQ
What is the difference between titanium and stainless steel bands?
Titanium is roughly 40% lighter than steel, matches the finish of the Apple Watch Ultra perfectly, and is 100% hypoallergenic. Stainless steel (316L) offers a classic, premium weight and a brighter shine.
Are your bands waterproof and sweat-resistant?
Yes. Both titanium and high-grade stainless steel are rust-proof and corrosion-resistant. They are built for daily wear, workouts, and swimming.
Will the materials cause skin irritation?
Our titanium bands are completely hypoallergenic and nickel-free. If you have highly sensitive skin, we strongly recommend choosing our titanium collection.
Compatibility & Sizing FAQ
How do I know which band size to choose?
Check the back of your Apple Watch case to find the size in millimeters (e.g., 41mm or 45mm). When ordering, select the corresponding size option from the dropdown menu.
Which smartwatch models do your bands fit?
Our bands are compatible with all Apple Watch Series, including Series 1–9, Ultra 1 & 2, SE, and Nike editions.
Can I adjust the length of the metal band myself?
Yes. Every order comes with a complimentary link removal tool. For models that require specific steps, a printed guide is included, while other styles are highly intuitive to adjust. If you need any assistance, our support team is always here to help.
Returns & Warranty FAQ
What is your return policy?
We offer a 30-day money-back guarantee. The band must be unworn, undamaged, and returned in its original packaging with all included links and tools.
Do your products come with a warranty?
Yes, all Aerongear bands are backed by a 2-year warranty. It covers manufacturing defects and connector malfunctions under normal wear conditions.
Can I adjust the length of the metal band myself?
What should I do if I receive a damaged or incorrect size?
Please contact our support team immediately via email support@aerongear.com with a photo of the item. We will arrange a free, immediate replacement for the correct Apple Watch size.